USFsupport&answers is your 24/7 self service support portal in which you can create a service ticket, review your tickets, and communicate directly with the ITS Help Desk about an open ticket. Within the service desk you can search for answers to USF-specific questions and thousands of help topics for standard computer applications using the USFanswers search box or link.
USFanswers is a knowledge base that takes the place of our former Frequently Asked Questions page and offers a lot more. You can click on FAQ links, search with key words, or browse topics.
USFsupport&answers is available from the USFsupport&answers tab in USFconnect, directly at support.usfca.edu, and from one of the links on this page. When you access it from a link, you need to log in with your USFconnect username and password.
Although this web page focuses on the ITS use of USFsupport&answers, it is also used by the Law School Help Desk, and One Card and Campus Security Services. Facilities Management has a link to its FAMIS service request system within USFsupport&answers as well. These different service areas are found under subheadings in the Self-Service navigation section on the right side of the page. Access to forms for submitting specific requests such as Office Moves, Equipment Requests, and Project Initiation is found by clicking on the Service Catalog link.
USFanswers contains a variety of information about other departments, services, and activities on campus, which is why it was branded with USF in the name. To make it easy to access the information at USFanswers when you just have questions and don't need service, we've added direct access to the knowledge search, bypassing the full USFsupport&answers support portal, at answers.usfca.edu. When you access it directly you need to log in with your USFconnect username and password.
If you have comments, corrections, or suggestions for content you would like to see added to USFanswers, please email Jim Uomini, ITS Service Level Manager.