The University of San Francisco: Information Technology Services
Information Technology

ITS Metrics: June 2011


All ITS

 

critsvcavail

critsvcavailfytd 

Outage Log

incident 

*Metrics revised in February 2011 to filter out Replacement Program, Loaner, and Exception assignment groups

incident-rel

service

*Metrics revised in February 2011 to filter out Replacement Program, Loaner, and Exception assignment groups

service-rel


priority

*Metrics revised in February 2011 to filter out Replacement Program, Loaner, and Exception assignment groups

priority-rel

restimebysvccat 

*Metrics revised in February 2011 to filter out Replacement Program, Loaner, and Exception assignment groups

ticketsbysvccat 

*Metrics revised in February 2011 to filter out Replacement Program, Loaner, and Exception assignment groups

restimebyassign

ticketsbyassigngrp

survey 

 

surveybysvccat 

Top Web Content Report 

Bottom Web Content Report 

 

Service Metrics

Communication & Social Media

donsappssa 

donsappsfs

twitter

Client Support Services/Help Desk

 

abandonrate 

quickclosed 

selfsubmit 

remote
 

 

Desktop Computing & Printing

Laptop Backup

mozy
 

Information Services

SSN Access Graph (USF intraweb login required) 

 

usfcalendar


 usfmobile

Learning Technologies

 

classroomtech

 

streaming 

 

podcasts 

 

Network & Web Services

Daily Internet Utilization

bandwidth 

dmca 

qualys